Certificate IV in Frontline Management

Overview of Qualification

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Is this the qualification for you?

This qualification is Suitable for team leaders, supervisors, coordinators and middle management in a wide range of organisational and industry contexts
This course will cover theoretical concepts such as leadership, innovation and team effectiveness in the workplace, as well as practical aspects of middle management e.g. Operational planning, project management, presenting

Prerequisites

There are no prerequisites necessary, although students will need to be able to demonstrate understanding of theoretical concepts, identify, analyse and evaluate information from a variety of sources and apply solutions to a range of problems in their actual workplace (or a simulated environment)

 
Units of competency

Management
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
Occupational Health and Safety
BSBOHS407A Monitor a safe workplace
Workplace Effectiveness
BSBWOR402A Promote team effectiveness
Customer Service
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS403A Implement customer service standards
Project Management
BSBPMG510A Manage projects
Workplace Effectiveness
BSBWOR401A Establish effective workplace relationships
BSBWOR404A Develop work priorities

Course Duration

This course will be delivered over a 10 week period. Training comprises of one face to face class per week, with additional trainer support as required via email and phone.
Classes run form 9am – 3pm, in Training Room 1, Ballinger Training and Consultancy, 6/2 Melaleuca Street, Kuluin. (Across from the Kuluin School)
Timetables are flexible and can be developed to suit organisational requirements. Groups of 4 or more can be trained at your workplace, to your timetable, as negotiated with Ballinger Training.

Assessment Requirements
Assessment techniques will range from observation and class participation to formal written assessment tasks based on student’s actual work environment (or a simulated environment)

Cost per participant:

 $3900 (includes $400 enrolment fee)

This includes:
• Nationally recognized qualification
• Training delivered on-site if required for groups of 4+
• Courses customized to suit organisation/individual
• All resources and workbooks
• face to face training sessions
• Ongoing support from our trainer, via phone, email
• The use of RPL processes to customise course delivery

Payment plans

Individual students may choose to participate in our Pay as You Learn system. This involves an upfront enrolment fee of $400, followed by 10 weekly payments of $350.
Payment can be made by credit card, direct debit, cheque or cash.

This qualification can be delivered as a fully funded traineeship to eligible students. Ballinger Training and Consultancy can facilitate the process of gaining such funding for eligible participants